пятница, 11 января 2013 г.

Control in Action - Friday, the 11th of January


11.01.2013

Control in Action

- So that's how it works: first we plan webinar and invite everybody to take part in it. Then more than 100 people register for the upcoming webinar, while we only can afford 20+ to our meeting (more will cost more, so...). Then we record webinar video and put in on YouTube. Everybody (especially  those, who were registered to the webinar but was not invited due to our attendees limitation) wants to see that video, and we send them a link... to our Visitors Center, where they need to register in order to watch a video that is also on YouTube in free access. Why are we not giving them a direct link to YouTube and forcing them to take on pretty silly and timey bureaucratic procedure? Because by registering on our website they will give us (aside of general info, like names, addresses) full vision of their activity on the website, including the pages they visit, actions performed, etc. It's a cunning way to make people do what you want them to do by giving them an opportunity to achieve things they think they want most. They are affected to our webinar (by our marketing program) and therefore are determined to watch it no matter what cost, which is not that big (only register on our website). We give them what they want, and they give us full visibility of their selves, which can be later considered in our next, even more cunning and sophisticated marketing strategy.

четверг, 10 января 2013 г.

Marketing segregation - Thursday, the 10th of January

10.01.2013

 Marketing segregation

 - Had to make some changes to marketing schedule. First, add events from our India department training calendar. There's a few of them, thankfully, and are to be marketed to our India contacts only. Moreover, none of our European-American trainings should be marketed in India. Practically, our India department is self-sufficient, covering the whole country-region. I'm wondering though, is there something more than just a geographic reasoning behind this secularization? Or should I rather say - segregation? Indians are good on their own, no one should bother them, but they too should not be brought to the attention of the rest of civilized turbomachinery society. We have our services-for-everybody and services-for-India - taking in account that it is, after all, a third world country with a weak economy and catastrophically low standard of living, maybe having all the world know that your second major department situates there and half of your employees are Indians is not very… advantageous for the business?

- Second, add Middle East to email section and distribute some of training announcing emails between different regions. The goal is to gain more specific coverage, and, by doing this, increase email sending frequency. For example, we can email our American and Asian contacts about our Boston training, while emailing our European and Middle East clients about Dusseldorf training, expecting that for people from Europe visiting European trainings would be more convenient, with the same for America and American training. Middle East definitely goes to Europe, because, as our High Boss stated, "they're easy to get german visa", and Asia... well, I guess flight over pacific is more comfortable and easier than over the mountains and deserts of Himalai and Middle East. That's my guess though, I'm really not sure why they decided to stick Asia contacts to America.

вторник, 8 января 2013 г.

Finalizing Marketing Schedule - Tuesday, the 8th of January



08.01.2013

- The strange revelation came to me last Friday. I found out from my colleague, that our company CEO was actually one of the employed engineers in our biggest competitor’s company. It appears, that after some inner feud or just wishing to start their business in their own, he and a few of his teammates left the company and started on their own, with the same premise and almost with the same product and services, but under another name and with another brand. Now their ex-employers are our main competitors, which, as I thought earlier, were copying our ideas and strategies. Now the question arises: who's copying whom and who's copy who is? One thing is certain - they do pay attention to us. That means they recognize us as a threat, not just an unpleasant nuisance.

 - Marketing calendar for the next six months is done. Now it's only up to my boss to check it and make some finalization notes. But the main work is done: I've made a complete schedule of our marketing activity for the next half a year, including email campaigns, press-release publishing, social networks (Facebook, Google+, Twitter, Linkedin) announcements, website updates, etc. I've counted the most appropriate week for every announcement, trying to avoid too much overlapping (sending one e-mail campaign per week is optimal) and thus covered all our online/classroom trainings and one major conference-like event, that will take place at the early June. I also grouped each month online trainings in separate mail campaigns, hoping that it will 1) Save our marketing campaigns from overlapping; 2) Clear some space for potential unpredictable events, that will require marketization as well (and, having in mind my boss' creative marketing genius, they will be not long in coming); 3) Cover all our online trainings, which, due to their number and frequency, were usually overlooked and had no time/space for proper announcement.

- Next step with optimizing marketing calendar was adding automatic color signification system. By creating rules in the Conditional Formatting menu, I've attached a different color for an appropriate date (this week - red, next week - orange, the week after next week - yellow, etc., to purple, which is 7th or something week forward) by using formulas like "Cell Value ... between ... =NOW()+13 ... =NOW()+18 ... [Yellow]" and so on. For this formula to work I choose the cellular data format to "Date" (this is crucial) and selected all cells with data for rules to attach. Can't say that this formulas is perfect - once or twice a week they should be slightly edited in order to work smoothly. So it's more "semi-automatic" system, if you will. But anyway, these are the best that i've come up with a few months ago, when I was making my first marketing calendar. Until now it helped me a lot, and it did satisfy my boss (adjusting colors to date cells and making them change automatically was his idea originally), which is all for good.

- Don't forget about holidays! I almost did, and it's wrong. I've noticed it just in time, before sending to my boss, and decided to fix this nuisance oversight. Since we're sending emails to five different regions: USA, Europe, Asia and India, four appropriate Wikipedia articles were studied for 2013 holidays. Thankfully, no major changes were needed.

- My boss throws a party. Usually that would be not of my concern, but this time is different. He throws parties for his clients / colleagues in the field, where he, in his own words, will try to "drunk them and get  something useful out of them". Cunning marketing move, no more, no less. Makiavelian, I would even say.

- One more update to the marketing schedule: to make classroom trainings announcements more frequent (since it's our primary educational direction) and more beforehand (since it takes a lot of time for our clients to squeeze money out of their bosses and to prepare for a far away journey). With my boss’ advice, I decided to combine some announcements in one email campaign. If earlier there were only two email campaigns for every classroom based training (one main, month before, and one final reminder, two weeks before), now there are three campaigns for each (training A final reminder combined with training B first announcement, training B main announcement, training B final announcement combined with training C first announcement... and so on).